Learn how to upload your audios, set them up and request a transcript on our secure platform. Our system employs strong multi-factor encryption through Amazon’s S3-managed encryption keys. Each file is encrypted with a unique key, which is also encrypted by a separate master key which rotates regularly.

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From creating a ticket until getting your transcripts.

Click here▸ if you prefer to watch a video tutorial on how to request a transcription.

This Step by Step Guide will guide you through the process of uploading your audios, setting them up your and requesting a transcript.

Click here▸ to Create a Free Account just as shown below.

We will send you an email with your Account Information in order for you to start uploading your Files immediately.

On your Dashboard you will find a window as the one shown below, click on “Create a New Ticket” to start uploading your file.

You will then be directed to a window from which you will be requested to fill in the specifications for your audio.

3.1. Transcript Name

The title desired for your Transcription.

3.2. Turnaround Time

• Standard ( 3-5 Business Day)

• Second Day Business Rush

• One Day Business Rush

3.3. Number of Speakers

For audios with more than one speaker involved.

3.4. De-Identification

De-Identification involves the removal of personally identifying information in order to protect personal privacy

3.5. Potential Triggering Content

4. Put in Folder

This option lets you put your audio on your desired folder. If you do not yet have a folder click on create a new folder.

After that you can place your Ticket into your Folder.

5. Language Capture

Please select the desired Language Capture for your transcript or upload a Custom Template. Click Here ▸ to view some examples.

6. Upload your file

Click on “Choose file” and select your audio file directly from your local desktop. Once you are ready click “Upload”.

Don’t forget to specify the source language of your Audio and the desired language for transcription.

If you do not wish your whole Audio to be transcribed please select the checkbox ” I DO NOT want my whole audio file transcribed” and set up the right time.

Choose your file format and click on the “Next” button.

7. Review and submitt

Review your Audio File and the main specifications you chose before, after completion, click “Submit to Landmark”.

Read our guides invoicing and payment methods for information on each topic. If you need assistance to upload your audios you can contact us at (480) 922-1105.